Privacy Policy for Cortex Tutors

1. Introduction

At Cortex Tutors  we are committed to protecting your privacy and ensuring that your personal information is secure. This policy outlines how we collect, use, store, and protect personal data for our clients and tutors. By using our services, you agree to the terms of this Privacy Policy.

We respect your right to data privacy and maintain a strict policy of client and tutor confidentiality. We are committed to protecting and safeguarding your personal information. This Policy aligns with the Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable data privacy laws in the UK.

Above all, we want to make it clear that we only ask for information that is strictly relevant for delivering the service that you ask us to deliver.

If you have any questions about this Policy, you can contact us at: info.cortextutors@gmail.com

2. Collection and Use of Personal Information

2.1 Types of Personal Information Collected (Clients)

We collect and process the following types of personal information to provide our online tutoring services:

  • Name and contact information (email address, phone number)

  • Child’s name, date of birth, and academic background, where necessary for tutoring services

  • Any additional information required to tailor tutoring services (with your consent)


2.2 Types of Personal Information Collected (Tutors)

We collect and process the following types of personal information to provide our online tutoring services:

  • Name and contact information (email address, phone number)

  • Academic Qualifications, tutoring and teaching experience, DBS clearance and bank details.

  • Any additional information required to tailor tutoring services (with your consent)

2.3 Types of Personal Information Collected (Visiter Tracking)

Cortex tutors use Google Analytics to gather data on website visits which may include, but is not limited to, the number of visitors and visitor location. 

2.4 Purpose of Data Collection

We collect and use this information for specific purposes, including:

  • Facilitating payment and scheduling

  • Tailoring tutoring services to your or your child’s academic needs

  • Communicating updates, responding to inquiries, and providing relevant educational advice

  • Legalities: Where we are required to do so by law

  • Sale of business: If we sell any part of our business or assets, we may confidentially share your personal data with the prospective buyer as necessary and in line with our legitimate interests.


2.5 Consent and Data Minimization

We collect only the information necessary to provide our services. Your explicit consent will be obtained when required, and we will process your data solely for the purposes you have agreed to or as disclosed at the time of collection or where you would reasonably anticipate.

2.5 Communication Security

Please be aware that communication over the Internet, such as email, may not always be secure. We advise against sending sensitive information like credit card details through email. We cannot be responsible for unauthorized access to information that is beyond our control.

3. Sharing and Disclosure of Personal Information

We share personal information only as necessary for service provision and with trusted third parties, including:

  • Payment processors to complete transactions

  • Scheduling and communication platforms to manage appointments and send updates

We ensure that all third-party providers comply with strict data protection standards, and personal information is only shared to fulfill tutoring services.

4. Data Security

We take the following measures to secure your personal information:

  • Secure servers and encryption protocols to protect data storage and transmission

  • Role-based access to ensure only authorized personnel can access personal information

  • Regular security checks to prevent unauthorized access or data breaches

5. Data Retention

Personal information will be retained only as long as necessary to:

  • Provide the services you request

  • Comply with legal and regulatory obligations

  • Resolve disputes or enforce agreements

  • Data is stored for the minimum period required and securely deleted once no longer necessary.

We will retain your personal data in our systems for two years and may keep it longer if it is necessary for our legitimate business interests or to meet legal obligations.

6. Client Rights

You have certain rights regarding your personal data, including:

  • Right to Access: You may request details of the personal data we hold about you.

  • Right to Rectify: You can request that we update or correct any incorrect or outdated information.

  • Right to Erase: You can ask us to delete your personal information in certain circumstances.

  • Right to Restrict Processing: You can request limited processing of your personal data under certain conditions.

  • Right to Withdraw Consent: You may withdraw your consent at any time if you have previously given consent for a specific data use.

  • To exercise these rights, please contact us (see Contact Information below).

7. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any changes will be posted on our website, and we encourage you to review this policy regularly at the bottom of our website: https://www.cortextutors.com/

8. Contact Information

If you have questions about this Privacy Policy, would like to make a data request, or have any concerns regarding your personal information, please contact us at:

  • Email: info.cortextutors@gmail.com

  • Phone: +44 7443 650 649

  • Mail: Little Woodlands, Kennford, Exeter, EX6 7TX  

Effective Date: 07.11.24

Thank you for trusting Cortex Tutors with your personal information. We are committed to ensuring the privacy and security of all data shared with us.